Help Centre

Platform Support for Novitera.sg

For questions about listings, seller membership, account access, using Novitera or if you have feedback or suggestions:

Email: support@novitera.sg

Response time: Usually within 24–48 hours

When contacting support, please include:

• Your account email
• Listing URL (if applicable)
• Screenshots (if reporting an issue)

Payment & Subscription Support (Stripe)

For Stripe-related issues such as updating payment methods, changing billing details, or managing your subscription, head over to Manage Billing.

Please contact us if you experience issues managing your subscription through Stripe.

Seller memberships can be cancelled anytime. Access remains active until the end of the current billing period.

Looking for quick answers?

Visit our FAQs.